Terms & Conditions

Last updated: 11 December 2025

1) About us

“Laundrette by Fast Cleaning Dundee” (“we”, “us”, “our”) provides domestic and commercial laundry, ironing and related services.
Trading name: Laundrette by Fast Cleaning Dundee
Business owner / company: [Fast Cleaning Dundee / FCD Ltd]
Registered / trading address: 136 Lochee Rd, Dundee DD2 2LB
Phone: 07482 384438
Email: Laundrettebyfcd@gmail.com
Opening hours: [Days/times]
VAT number (if applicable): [GB…]
Company number (if applicable): [SC……]

2) Scope of services

We offer wash, dry & fold, ironing, duvet/bedding, delicate items, and collection/delivery within our service area (typically within ~5 miles of DD2 4ND). The current price list is shown on our Price page. Turnaround times are estimates only.

3) Placing an order & contract formation

Orders may be placed online, by phone, WhatsApp or in-person.
A binding contract is formed when we confirm acceptance (e.g., a booking confirmation) or when we collect your items, whichever is earlier.
By submitting items, you confirm you are the owner or have authority of the owner and you agree to these Terms.

4) Prices, payment & receipts

Prices are shown on our website Price page and may change from time to time. Surcharges may apply for express service, special stain treatment, out-of-area collection, or oversized items.
Delivery/collection fees (if any) are listed on the Price page; orders over £[30] may qualify for free delivery as stated on the site.
Payment is due on order or on return of items (as stated during booking). We accept [card/cash/bank transfer/online checkout].
All prices include VAT where applicable. An itemised receipt is provided electronically or on paper.

5) Your responsibilities (pre-clean checks)

To help us clean safely and effectively, you agree to:

Check all pockets (remove cash, cards, keys, pens, lighters, headphones, valuables, jewellery).
Separate clearly any delicates, dry-clean-only items, or colour-bleeding items and tell us about stains and fabric sensitivities.
Ensure items are suitable for the requested service and have reliable care labels. Where labels are missing/unclear, you authorise us to use reasonable professional judgement.
Tell us about any pre-existing damage (rips, missing buttons, loose seams, fragile trims, sun-damage, age-related wear) before handover.

6) Stain treatment & results

We’ll use reasonable care and skill to improve stains, but no result is guaranteed. Some stains cannot be removed without risking damage; we will not proceed if we judge the risk to be excessive unless you expressly instruct us to do so.

7) Colour run, shrinkage & wear risks

All textile care carries inherent risks (e.g., colour migration, shrinkage, distortion, loss of waterproofing, changes to hand/finish, migration of feather/down). We follow care labels where present and industry practice, but cannot be responsible for manufacturer defects, unstable dyes, or age-weakened fabrics.

8) Item counting & packaging

We count and record weights/quantities in good faith. If you need a precise count, please supply a list at handover. Folded/packaged bundles may be grouped by type/room. Hangers are available on request.

9) Collection & delivery

We’ll collect/return at the time agreed, subject to traffic or events beyond our control. If you’re unavailable, we may leave items with a nominated person/secure location (at your risk) if you ask us to do so in writing.
If we cannot access your address at the booked time, a call-out charge or re-delivery fee may apply.
Please inspect items upon return and tell us about any issues within 24 hours (see Complaints & re-cleans).

10) Complaints & re-cleans

If you’re unhappy, please contact us within 24 hours of delivery/collection with your order details and photos. Where reasonable, we’ll re-clean once at no extra charge. This does not limit your statutory rights.

11) Loss or damage to items

We exercise reasonable care and skill. If we lose or damage an item, we will investigate promptly.
Where we’re responsible, our liability is limited to the lower of:
a) the current value of the item (original price less fair wear & tear/depreciation), capped at £150 per item, or
b) 10× the cleaning charge for that item.
We do not exclude liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded by law.
We are not liable for: pre-existing damage; inherent faults (weak seams, unstable dyes, aged elastics); missing/damaged manufacturer accessories; or issues where you asked us to proceed against our advice.

12) Uncollected items & storage

If items remain uncollected/un-deliverable for 90 days after we notify you they’re ready, we may dispose of or donate them to charity. We may charge reasonable storage and additional delivery fees.

13) Cancellations & cooling-off (distance orders)

If you book online/phone (distance contract), you usually have 14 days to cancel.
If you ask us to start the service within 14 days, you agree we may charge a proportionate amount for work done up to cancellation.
Once a service has been fully performed within the 14-day period with your express request/consent, the right to cancel no longer applies.
In-store/on-premises bookings have no statutory cooling-off right, but you can cancel before we start; a fee may apply if we have already incurred costs.

14) Consumer rights

Nothing in these Terms affects your statutory rights (including remedies if services are not provided with reasonable care and skill).

15) Hygiene & refusals

For staff and customer safety, we may refuse items that are soiled with bodily fluids, infestation, hazardous contamination, or strong odours (e.g., smoke/pet urine) beyond our safe capacity to treat.

16) Promotions & gift vouchers

Discounts/promo codes apply as stated and cannot be combined unless we say otherwise. Vouchers are valid until their expiry date and are non-refundable unless required by law.

17) Events outside our control

We are not responsible for delays or failure caused by events beyond our reasonable control (e.g., severe weather, power outages, transport disruption, supplier failures). We’ll keep you informed and perform as soon as reasonably possible.

18) Privacy & marketing

We process personal data to take bookings, provide services, take payment and manage orders in line with our Privacy Policy. We will only send marketing messages with your consent or where the soft opt-in applies; you can opt out at any time.

19) Changes to these Terms

We may update these Terms from time to time. The version shown on our website at the time of your order applies to that order.

20) Governing law & complaints escalation

These Terms are governed by the laws of Scotland (if your main operations are in Dundee; otherwise change to England & Wales). Disputes are subject to the Scottish courts.
We aim to resolve complaints directly; you may also seek guidance from Citizens Advice or use an ADR provider. Nothing prevents you from bringing a claim in court.

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