Privacy Policy

Last updated: 11 December 2025

1) Who we are (the controller)

Laundrette by Fast Cleaning Dundee (trading as “Laundrette by FCD”) (“we”, “us”, “our”) provides domestic and commercial laundry services with collection and delivery in Dundee and surrounding areas.

• Controller: Laundrette by Fast Cleaning Dundee

• Address: 136 Lochee Rd, Dundee DD2 2LB, Scotland

• Phone: 07482 384438

• Email: Laundrettebyfcd@gmail.com

If you have questions about this notice or how we handle your data, contact us using the details above.

2) What data we collect

• Identity & contact: name, phone, email.

• Service & order data: pick-up/delivery addresses, booking date/time, items supplied, service preferences/notes (e.g., stains, fabric sensitivities), order history, complaints.

• Payment data: payment method, amounts and status (we do not store full card numbers; handled by our payment provider).

• Website/technical: IP address, device/browser info, pages viewed, cookies (see §9).

• Communications: messages sent via website forms, email, phone, WhatsApp or social media.

3) Where we get your data

• Directly from you (website forms, phone/WhatsApp, in person).

• Automatically from your device when you use our site (cookies/analytics).

• From service providers needed to complete your order (e.g., payment processors).

4) Why we use your data and our lawful bases

PurposeLawful basis

Take bookings, collect/return items, provide laundry/ironing services, handle re-cleansContract – to perform our contract with you or take steps at your request before entering a contract.

Payments, invoicing, and tax/accounting recordsLegal obligation – to comply with financial and tax laws.

Customer support and service updatesLegitimate interests – to operate our business and respond to you efficiently.

Site security, fraud monitoring, service analyticsLegitimate interests – to keep services secure and improve performance.

Email/SMS marketing about similar services to existing customersLegitimate interests (PECR soft opt-in) with an opt-out in every message.

Email/SMS marketing to non-customersConsent (you can withdraw at any time).

5) Who we share data with (processors/recipients)

• Website hosting & IT support.

• Payment processor (to take and verify payments).

• Email/SMS and telephony providers (to send confirmations/updates).

• Drivers/couriers (for collections/deliveries at the addresses you provide).

• Accountants/professional advisers (lawful business purposes).
  We also share data if required by law or to establish, exercise, or defend legal claims. We do not sell your data.

6) International transfers

Some suppliers (e.g., cloud, email, analytics) may store or access data outside the UK. Where this happens, we use appropriate safeguards (such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses).

7) How long we keep data

• Orders & invoices: 6 years (tax/accounting).

• Customer service messages/complaints: typically up to 2 years after resolution.

• Marketing data: until you opt out; we keep a minimal suppression record to ensure no further marketing is sent.

• Website analytics: kept according to the cookie lifetimes noted in §9.

8) Your rights

You have rights under UK data protection law to access, rectify, erase, restrict, object (including to direct marketing), data portability, and to withdraw consent where used. We respond within one month (extendable by up to two further months for complex requests). You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9) Cookies & similar technologies

• We use essential cookies to make the site work (e.g., security, load balancing). These do not require consent.

• We may use non-essential cookies (e.g., analytics/marketing). These require your consent, which you can give/withdraw via our Cookie Banner/Settings or your browser.

• Details of specific cookies and lifetimes are available via the Cookie Settings link in our footer.

10) Children

Our services are aimed at adults. We do not knowingly collect data from children. If you believe a child has provided data, please contact us so we can delete it.

11) Security

We use appropriate technical and organisational measures to protect your data (access controls, encryption in transit where supported, staff confidentiality/training). No system is 100% secure, but we work to prevent unauthorised access, use or disclosure.

12) Third-party links

Our site may contain links to third-party websites (e.g., maps, social media). Those sites have their own privacy notices and cookie settings.

13) Updates to this notice

We may update this notice from time to time to reflect changes in our services or the law. The latest version will always appear on this page. Material changes will be highlighted where appropriate.

14) How to exercise your rights or contact us

Email Laundrettebyfcd@gmail.com or write to Data Protection, Laundrette by Fast Cleaning Dundee, 136 Lochee Rd, Dundee DD2 2LB, Scotland.
To help us locate your data, please include your name, contact details, and any relevant order information.